Responsible Gaming at 116bgd

1 Our Commitment to Responsible Gaming

At 116bgd, responsible gaming is not a regulatory checkbox — it is a genuine, ongoing commitment to the wellbeing of every player on the platform. We believe that gambling, when approached thoughtfully and within personal limits, can be an enjoyable form of entertainment. Our role is to provide the environment, tools, and information that make responsible play possible for every player across Bangladesh, from Dhaka to Chittagong, from Sylhet to Cox's Bazar.

116bgd proactively monitors account activity for patterns that may indicate problem gambling behaviour, including unusually rapid increases in deposit frequency, extended unbroken session durations, and repeated attempts to reverse withdrawal requests. Where such patterns are detected, our player welfare team may reach out directly to offer support and information about the tools available.

We are committed to never targeting known problem gamblers with bonus offers or promotional incentives. If a player has activated a responsible gaming tool — such as a deposit limit or self-exclusion — all marketing communications to that account are suspended automatically. This is not optional; it is a hard platform-level rule enforced without exception.

2 18+ Age Restriction

Access to the 116bgd platform is strictly limited to individuals aged 18 years and above. This requirement applies to all features of the site, including free-to-play game modes, account registration, deposits, withdrawals, and all promotional activities. The 18+ age restriction is non-negotiable and is enforced through mandatory KYC identity verification for all accounts.

• All new accounts are required to submit valid government-issued identity documents — such as a National ID card or passport — confirming name and date of birth before deposits and withdrawals are processed.
• Accounts where the submitted documents cannot confirm the player is 18 or older will be suspended and any deposited funds held pending further verification or returned in full.
• 116bgd recommends that adults who share devices with younger family members use device-level parental controls and keep their 116bgd login credentials private to prevent accidental underage access.
• The 18+ requirement applies equally to all game types available on the platform, including cricket betting, slots, live casino, Rummy, and Ocean Lord.

3 Signs of Problem Gambling

Problem gambling can develop gradually and is not always easy to recognise from the inside. The following checklist describes common warning signs that gambling may be becoming a problem rather than a pleasure. If several of the following statements apply to you, we strongly encourage you to use the tools described in this page or to seek independent support.

4 Player Protection Tools

116bgd provides a comprehensive suite of responsible gaming tools that are available to all registered players at no cost and without any negative impact on account standing. These tools are designed to give you meaningful control over your gambling activity. Below is an overview of each tool available on the platform.

5 Self-Exclusion

Self-exclusion is the most comprehensive responsible gaming tool available on the 116bgd platform. It is designed for players who feel they need a definitive break from gambling — whether for a fixed period or on a permanent basis. Self-exclusion is not a punishment; it is a proactive, empowering step that many players find genuinely helpful in regaining control.

When a self-exclusion is activated on your 116bgd account, the following actions are taken immediately and without exception:

• Your account is fully suspended — you cannot log in, place bets, or access any game features for the duration of the exclusion period.
• All pending bonus offers, free spin credits, and promotional rewards associated with your account are cancelled.
• Your name and email address are added to our internal marketing suppression list, and all promotional communications cease immediately.
• Any pending withdrawal requests that were already approved prior to the exclusion being applied will be processed and paid out normally.
• Your account data and transaction history are preserved securely for the duration required by our data retention policy — self-exclusion does not delete your records.

To request self-exclusion, contact [email protected] with the subject line "Self-Exclusion Request" and specify your preferred exclusion period. Your account will be suspended within one hour of confirmation. You will receive an email confirming the exclusion start date and end date (or permanent status).

6 Deposit & Spending Limits

Deposit limits are one of the most practical and widely used responsible gaming tools available at 116bgd. Setting a deposit limit allows you to define precisely how much money you are comfortable putting into your account over a given time period — before you start playing, when your judgement is clear and unaffected by the excitement of a session.

116bgd supports three deposit limit timeframes, all denominated in Bangladeshi Taka (৳):

• Daily Limit: The maximum total amount you can deposit within any rolling 24-hour period. Ideal for players who make frequent small deposits.
• Weekly Limit: The maximum total you can deposit across any rolling 7-day window. A good middle-ground option for most regular players.
• Monthly Limit: The maximum total you can deposit within a calendar month. Suitable for players who prefer a broader budget view.

You can set or adjust your deposit limits at any time from your account settings under the Responsible Gaming section. If you encounter any difficulty, contact [email protected] and a team member will assist you in setting your preferred limits directly.

7 Time-Out & Cooling-Off

A time-out — sometimes referred to as a cooling-off period — is a shorter, temporary break from gambling that sits between the minor friction of deposit limits and the full commitment of self-exclusion. It is the right tool when you feel you need space to step back and reassess without committing to a prolonged absence.

116bgd offers the following time-out durations:

• 24 hours — a one-day pause, useful after a significant loss or a session that ran longer than intended.
• 48 hours — a two-day break to reset perspective without a lengthy absence.
• 72 hours — a three-day cooling period that covers a full weekend or a period of heightened stress.
• 7 days — a full week away, offering a meaningful reset while retaining the ability to return without a formal reinstatement process.

During a time-out, your account is placed in a restricted state: deposits and gameplay are disabled, but you retain the ability to log in and process any pending withdrawals. All promotional communications are paused for the duration of the time-out. When the time-out period ends, your account automatically returns to its normal state — no action is required from you to reactivate it.

8 Getting Help & Support

If you feel that gambling is causing problems in your life — financially, emotionally, or in your relationships — please do not wait before seeking support. The 116bgd player welfare team is available around the clock and will treat your situation with complete confidentiality and without judgement.

To reach the 116bgd responsible gaming team directly, email [email protected] with the subject line "Responsible Gaming Support". A trained team member will respond within a few hours and can help you activate any of the tools described on this page, discuss your options, or simply listen.

• Email Support: [email protected] — available 24 hours a day, 7 days a week, including Eid and public holidays. Response time is typically under 4 hours.
• Response Hours: All responsible gaming requests are prioritised and handled during Bangladesh Standard Time (BST, UTC+6) business hours, with on-call support available outside those hours for urgent cases.
• Confidentiality: All responsible gaming communications are kept strictly confidential. Your request will not affect your standing as a player or your ability to withdraw funds.