Privacy Policy — 116bgd Data Commitment

1 Data We Collect

116bgd collects personal data from you in several ways: directly when you register an account or contact support, automatically when you use the platform, and from third-party identity verification and payment providers. The categories of personal data we collect are described below.

116bgd does not knowingly collect or process sensitive personal data categories such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data, except where this is strictly required by law (for example, if a government-issued NID contains such information incidentally).

2 How We Use Your Data

116bgd uses the personal data it collects for specific, legitimate purposes directly related to the operation of the platform and the services provided to you. We do not use your data for purposes that are incompatible with those for which it was originally collected. The primary purposes for which we use your personal data are set out below.

• To create, verify, and maintain your 116bgd player account, including processing your KYC documentation and enforcing the 18+ age restriction.
• To process financial transactions including deposits via bKash, Nagad, Rocket, Upay, Visa, Mastercard, and bank transfer, as well as withdrawal requests.
• To provide customer support, respond to queries and complaints, and maintain a record of communications for quality assurance and dispute resolution purposes.
• To monitor platform usage for fraud, money laundering, collusion, and other prohibited activities, and to take appropriate action where such activities are detected.
• To operate and enforce responsible gaming tools including deposit limits, session reminders, cooling-off periods, and self-exclusion where requested by you or required by our responsible gaming obligations.
• To send you transactional communications such as deposit confirmations, withdrawal notifications, account security alerts, and updates to platform terms or policies.
• To send you promotional communications about 116bgd bonuses, tournaments, and seasonal offers — only where you have provided explicit consent to receive such communications. You may opt out at any time.
• To analyse aggregate usage data and improve the platform's features, game selection, user interface, and overall player experience.
• To comply with applicable legal and regulatory obligations, including reporting requirements under anti-money laundering regulations and responses to lawful requests from competent authorities.

3 Data Sharing & Disclosure

116bgd does not sell, rent, or trade your personal data to any third party for commercial gain. We share your personal data only in the limited circumstances described below, and only to the extent necessary for each specific purpose.

• Payment Processors: Your financial data is shared with our payment processing partners — including bKash, Nagad, Rocket, Upay, Visa, Mastercard, and partner banks — solely to facilitate deposits and withdrawals. Each payment partner is bound by its own data protection obligations.
• Identity Verification Providers: Your identity documents may be shared with third-party KYC verification services for the purpose of confirming your identity and age. These providers are contractually obligated to process your data only for the KYC purpose and to maintain appropriate security standards.
• Game Software Providers: Game outcome data and session data may be shared with game providers such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and Microgaming for the purpose of delivering games and resolving game-related disputes. These providers do not receive your identity or financial data.
• Fraud Prevention & Security Services: Technical data including IP addresses and device identifiers may be shared with fraud prevention and cybersecurity service providers to protect the platform and its users from fraudulent activity.
• Legal & Regulatory Authorities: 116bgd will disclose personal data to law enforcement agencies, regulatory bodies, or courts where required to do so by applicable law, valid legal process, or to protect the rights and safety of 116bgd, its employees, or its users.
• Business Transfers: In the event that 116bgd undergoes a merger, acquisition, or sale of all or part of its business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and any material changes to the way your data is processed.

4 Cookies & Tracking

116bgd uses cookies and similar tracking technologies — including local storage objects and session tokens — to operate the platform and deliver a consistent, secure experience to all users. A cookie is a small text file placed on your device by a website you visit. Cookies serve a variety of purposes depending on their type.

116bgd does not use third-party advertising or behavioural targeting cookies. We do not serve retargeted advertisements based on your browsing behaviour outside of the 116bgd platform.

• Strictly necessary cookies cannot be disabled as they are essential to the operation of the platform. All other cookie types may be managed through your browser settings.
• Most modern browsers allow you to view, block, or delete cookies via the browser's privacy or settings menu. Disabling functional cookies may affect the quality of your experience on the platform.
• Detailed information on managing cookies in popular browsers can be found in your browser's built-in help documentation.

5 Data Security

116bgd takes the security of your personal data seriously and has implemented a comprehensive set of technical and organisational measures to protect it against unauthorised access, accidental loss, destruction, or disclosure. These measures are reviewed and updated regularly in line with industry best practice.

• All data in transit is protected by 256-bit SSL/TLS encryption. The 116bgd platform operates exclusively over HTTPS.
• Sensitive data at rest — including identity documents and financial records — is encrypted using AES-256 encryption in our secure data storage infrastructure.
• Access to personal data within the 116bgd organisation is restricted on a strict need-to-know basis. Staff with access to personal data are subject to confidentiality obligations and regular data protection training.
• Platform systems are subject to regular penetration testing, vulnerability scanning, and security audits by qualified third-party security professionals.
• Two-factor authentication (2FA) is available for all player accounts and is strongly recommended. 2FA can be enabled in your account security settings.
• In the event of a personal data breach that poses a risk to your rights and freedoms, 116bgd will notify affected players without undue delay and will take immediate steps to contain and remediate the breach.

6 Data Retention

116bgd retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The retention periods applied to different categories of data are summarised below.

At the end of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with an identifiable individual. Anonymised data may be retained indefinitely for statistical and analytical purposes.

Where a legal hold is placed on data — for example, due to ongoing litigation, a regulatory investigation, or a law enforcement request — data may be retained beyond the standard periods described above until the hold is lifted.

7 Your Privacy Rights

116bgd recognises and respects the privacy rights of all players. Regardless of your location, you have a number of rights in relation to the personal data that 116bgd holds about you. These rights and the process for exercising them are described below.

• Right of Access: You have the right to request a copy of the personal data 116bgd holds about you, together with information about how it is being used. Requests will be fulfilled within 30 days of receipt.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You may also update certain account details directly through your account settings.
• Right to Erasure: In certain circumstances, you have the right to request that 116bgd delete your personal data. This right is subject to applicable legal and regulatory retention obligations — for example, KYC and financial records must be retained for the periods described in Section 6.
• Right to Restriction: You have the right to request that processing of your personal data be restricted in certain circumstances, such as while a dispute regarding the accuracy of your data is being resolved.
• Right to Data Portability: Where processing is based on your consent or the performance of a contract, and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, and machine-readable format.
• Right to Object: You have the right to object to the processing of your personal data where that processing is based on legitimate interests, including profiling for responsible gaming purposes. 116bgd will cease processing unless it can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal date.

8 Contact & Data Officer

116bgd takes data protection governance seriously. If you have any questions, concerns, or complaints about this Privacy Policy or about the way your personal data is being handled, we encourage you to contact us in the first instance so that we have the opportunity to address your concern directly.

All privacy-related inquiries, data subject access requests, and complaints should be directed to the 116bgd data protection team using the contact details below. Please include as much relevant detail as possible so that your inquiry can be handled efficiently.

• Email: [email protected] — use subject line "Privacy Inquiry" or "Data Rights Request"
• Response Time: Acknowledgement within 5 business days; substantive response within 30 calendar days (Bangladesh Standard Time, BST UTC+6)
• Platform: 116bgd.net — serving players across Bangladesh including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar