116bgd Frequently Asked Questions

116bgd requires a valid government-issued photo ID to complete KYC verification — a National Identity Card (NID) or a valid passport are both accepted. You will also need to submit a clear photograph or scan showing your full name and date of birth. Proof of address may be requested in some cases. KYC is mandatory before your first withdrawal can be processed.

Account verification on 116bgd is typically completed within 24 hours of document submission during standard business hours (Bangladesh Standard Time, BST UTC+6). During high-volume periods such as major cricket tournaments or Eid holidays, verification may take up to 48 hours. You will receive an email or SMS notification once your account has been fully verified.

Use the 'Forgot Password' link on the 116bgd login page and enter your registered email address or mobile number. A password reset link or one-time PIN will be sent to you within a few minutes. If you do not receive it, check your spam folder or contact [email protected]. For security reasons, password reset links expire after 30 minutes.

No — each player is permitted a single 116bgd account only. Creating duplicate accounts is a breach of the Terms & Conditions and may result in permanent account suspension and forfeiture of any winnings. If you believe a duplicate account was created in your name without your knowledge, contact [email protected] immediately so the team can investigate and secure your account.

To permanently close your 116bgd account, email [email protected] with the subject line 'Account Closure Request' from your registered email address. Before closure, any remaining account balance must be withdrawn. Note that if you are closing due to a gambling concern, self-exclusion is a more suitable option — it suspends the account while protecting your data and ensuring you cannot reopen it impulsively.

To deposit via bKash on 116bgd, log in to your account, navigate to the Deposit section, and select bKash as your payment method. Enter the amount you wish to deposit, then follow the on-screen instructions to complete the bKash Send Money transfer to the provided merchant number. Your 116bgd account balance is credited automatically within a few minutes once the transaction is confirmed on the bKash network.

bKash deposits on 116bgd are credited instantly in most cases — typically within 1 to 5 minutes of the transfer being confirmed on the bKash network. If your deposit has not appeared in your 116bgd account balance after 15 minutes, contact [email protected] with your bKash transaction ID and the support team will resolve it promptly.

The minimum deposit amount on 116bgd is ৳200 BDT regardless of which payment method you use — bKash, Nagad, Rocket, Upay, Visa, Mastercard, or bank transfer. This low minimum is designed to make the platform accessible to players across Bangladesh at all budget levels. There is no stated maximum deposit limit on the platform, though your payment provider's own transaction limits apply.

The minimum withdrawal amount on 116bgd is ৳500 BDT. Withdrawals can be made to bKash, Nagad, Rocket, Upay, or a verified bank account. Major Bangladeshi banks supported include Dutch-Bangla Bank, BRAC Bank, Islami Bank Bangladesh (IBBL), Sonali Bank, and City Bank. All withdrawal requests require a fully KYC-verified account before they can be processed.

Most 116bgd withdrawals to bKash and Nagad are processed within 1 to 4 hours. Withdrawals to Rocket and Upay typically complete within the same business day. Bank transfers to Dutch-Bangla, BRAC, IBBL, or Sonali Bank accounts may take 1 to 3 business days depending on the receiving bank's processing schedule. All times are in Bangladesh Standard Time (BST, UTC+6).

116bgd does not charge platform-side fees on standard deposits or withdrawals. However, your payment provider — bKash, Nagad, Rocket, Upay, or your bank — may apply their own transaction charges in accordance with their standard fee schedule. 116bgd recommends checking your payment provider's current fee structure before initiating a transaction to avoid any surprises.

Yes — 116bgd offers cricket betting markets for the Bangladesh Premier League (BPL), the Indian Premier League (IPL), the ICC T20 World Cup, bilateral Test series, and other major cricket events featuring the Bangladesh Tigers. Markets available include match winner, top batsman, top bowler, total runs, number of sixes, and live in-play betting during matches.

116bgd hosts a wide selection of slot games from leading providers including Pragmatic Play, NetEnt, and Microgaming. The library includes classic three-reel slots, modern five-reel video slots, jackpot slots, and Megaways titles. New releases are added regularly. All slot games available on 116bgd use certified random number generators (RNG) to ensure fair and unpredictable outcomes on every spin.

Yes — 116bgd's live casino section features real-time games streamed from professional studios, powered by Evolution Gaming and Ezugi. Available titles include Live Blackjack, Live Roulette, Live Baccarat, Live Teen Patti, and game show titles such as Crazy Time and Lightning Roulette. Live casino games require a funded and verified 116bgd account to play.

116bgd is fully optimised for mobile play on both Android and iOS devices. The platform runs in your mobile browser without requiring a separate app download — simply navigate to 116bgd.net on your phone or tablet and log in as normal. All games, deposit and withdrawal functions, and account management tools are available on mobile with the same full functionality as the desktop version.

Return to Player (RTP) percentages vary by game title and provider. Most Pragmatic Play and NetEnt slots available on 116bgd carry RTP values between 94% and 97%, which is in line with industry standards. The specific RTP for each game is displayed in the game's information panel, accessible via the 'i' icon on the game tile before you start playing.

116bgd offers a welcome bonus to newly registered and verified players on their first deposit. The current offer, terms, and minimum deposit threshold are displayed on the Promotions page inside your account after registration. Bonus eligibility requires a completed KYC verification and a qualifying first deposit of at least the stated minimum amount. Players must opt in to claim the bonus before depositing.

Wagering requirements on 116bgd bonuses specify how many times the bonus amount must be played through before any winnings derived from it can be withdrawn as cash. The exact wagering multiplier, eligible game contributions, and expiry period are stated in the specific bonus terms visible in your account. Always read the full bonus terms before opting in, as wagering requirements vary by promotion type.

Yes — all bonuses on 116bgd carry an expiry period, typically between 7 and 30 days from the date the bonus is credited to your account. If the wagering requirements are not completed before the expiry date, the bonus and any associated winnings are forfeited. The remaining validity period for any active bonus is displayed in the Bonuses section of your 116bgd account dashboard.

116bgd rewards regular players through an ongoing loyalty programme. Active players accumulate loyalty points based on their real-money wagering activity across cricket betting, slots, and live casino. Points can be exchanged for bonus credits or used to access exclusive promotions. High-volume players may be invited to a VIP tier with personalised account management and enhanced withdrawal limits.

116bgd operates as an international online gaming platform with SSL encryption protecting all data transmissions and transactions. The platform uses certified RNG technology for all casino games and maintains strict KYC and AML compliance procedures. Player funds are held separately from operational funds. 116bgd is committed to responsible gaming and provides self-exclusion, deposit limits, and player welfare support to all registered players.

116bgd operates as an international online gaming platform accessible to players in Bangladesh. Bangladesh's gambling laws are complex, and the legal landscape for online gambling continues to evolve. Players are responsible for independently verifying the laws applicable in their own jurisdiction before registering and playing. 116bgd does not provide legal advice, and participation is entirely at the player's own discretion.

To set a deposit limit on 116bgd, log in to your account and navigate to Account Settings, then select the Responsible Gaming section. You can set a daily, weekly, or monthly deposit cap in BDT. Limits take effect immediately once saved. Reducing a limit is instant; increasing a limit is subject to a mandatory 7-day cooling-off period before the higher amount becomes active — giving you time to reconsider.

To self-exclude from 116bgd, email [email protected] with the subject line 'Self-Exclusion Request' and specify your preferred exclusion period: 1 month, 3 months, 6 months, 12 months, or permanent. Your account will be suspended within one hour of confirmation. All marketing communications will stop immediately. Self-exclusion periods cannot be shortened once activated — this is intentional to protect you from impulsive reversal.

If you feel gambling is no longer fun or is affecting your finances, relationships, or mental wellbeing, reach out to the 116bgd player welfare team immediately at [email protected] — the team is available 24 hours a day, 7 days a week. You can also activate a self-exclusion, cooling-off period, or deposit limit directly from your account settings at any time. All welfare requests are handled confidentially and without judgement.